To solve this problem, follow the steps below: The message inside this file indicates that there is no agent software found on the Palo Alto Networks firewall, as shown in the screenshot below:
When attempting to download the agent software from the portal, a file named 'errors.txt' is downloaded. To disconnect, open GlobalProtect again, then tap Disconnect.Users are able to authenticate to the GlobalProtect portal successfully but are unable to download the agent installation package from the Palo Alto Networks firewall.You are now connected to GlobalProtect.If you are using a Token for Duo authentication, generate a passcode like usual and enter the code in the enter passcode box.The push authentication will be sent to Duo. If you use your Android device as your Duo authentication device, type push in the enter passcode box and click Continue.If you are not enrolled in Duo, you can skip to step 5. If you are enrolled in Duo two-factor authentication, you will be asked to enter a Secure ID passcode.Note: Enter only your eID as your Username. Type your eID for Username, and eID password as the Password.Open GlobalProtect app, and tap Connect.In the Address box, type and tap Connect.Make sure the app you download has Palo Alto Networks listed at the developer. From the Google Play store, find and download the GlobalProtect app.Your device must be running Android v5.0 or later. Downloading and installing the Global Protect app The use of the GlobalProtect VPN allows you to connect securely, so data remains safe in transit between your computer and the VPN firewall. AudienceĪt Kansas State University, you often need to connect to data or resources on the K-State campus while you are at home or traveling. To detail how to download, install and connect to the GlobalProtect VPN app.
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